Shipping, Delivery, Returns & Refunds
Refund, Returns & Exchanges
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Harkat Studios will not be liable to accept the merchandise. In such cases, the customer will have to write in to [email protected] and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
In case we are unable to repair or replace the damaged piece, we will provide a full refund to the customer to their bank account within 7 days of the dispute.
ALL couriers of this nature will be borne by the customer themselves. Harkat Studios will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Harkat Studios will only bear the expenses of the transaction after the repair of the merchandise.
Shipping & Delivery
Minimum shipping time is 24 hours and Maximum Shipping time is 72 hours.
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Harkat Studios. The shipment /delivery time is a minimum of 48 hours from the order being placed on the website and the payment being successfully produced. Harkat Studios shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Harkat Studios.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Harkat Studios reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Harkat Studios has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
All Duties and taxes for international shipping shall be borne by the customer. Harkat Studios is not liable to pay any Duties or Taxes for International Shipping.
Harkat Liability
Your use of this website or any information on this website is entirely at your own risk. Harkat Studios makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Harkat Studios excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Harkat Studios of those internet sites, nor does Harkat Studios make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites.
To the maximum extent permitted by law (Under the Indian Law), Harkat Studios is not liable to you or anyone else for:
Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
Your use or misuse of this website or any information or material contained in this website.
The loss or modification of information or material transmitted from this website.
Any defect, technical problem or virus attached to or arising from this website or the server.
Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought though this website.
the products displayed being unavailable at any time.
your inability to access or use the website or any material on the website.
the loss of confidentiality in any information or material transmitted to or from the website.
To the maximum extent permitted by law, Harkat Studios does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.
Product Variations
All the products mentioned on the website are for representation purposes. Owing to the nature of the product, the actual delivered product will always differ in the images on the film.
Intellectual Property
Harkat claims no right to the intellectual property of the images on the film. All the film is found footage and is used in an artistic context and hence covered under fair use of publicly available media.
Cancellation
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit.